FAQs

We can make any bag - whether we customise one of our existing bags or design something brand new. Please see our Custom Bag Section for more information.

We can overprint all of our bags with the logo of your choice. Please see our Custom Bag Section for more information.

Yes, we charge a set up fee. Additional costs apply to printed colours, the first colour is free and each additional colour will be chargeable. Please contact us for more information.

Versapak recommend the T2 Security Seal. We do have 3 other types of locking system and seals available - the Versapak T Seal, Versapak Button Seal and the Versapak Arrow Seal. Click here to find out more.

Our stock security seals are either plain or numbered but we can add barcodes, QR codes and personalisation.

Yes you can! Versapak Security Seals can be recycled in the same way as any other recyclable waste. We also operate a Recycle your Seals Scheme where we take back used Versapak Security Seals and grind them down to make new ones. Contact us to find out more.

Versapak T2, T, Button and Arrow Seals are made from recycled plastic. Click here for more information on our Security Seals.

Visit the account login screen and click Register here to create a new account. Or simply place an order and we will automatically create an account during the process.

No, you can place an order as a guest. After the order is placed, the website will give you an opportunity to set a password and create an account.

Click on the 'My Account' button at the top of the page. You will then see a 'Forgot Password' link or click Forgot Password. Input the email you used to set the account up with and a password reset link will be emailed to you.

Click here to log in to your account or click the 'My Account' icon at the top of the page. Once logged in click 'Edit Addresses' to modify your details.

Please contact our Sales Team on +44 (0)20 8333 5300.

Yes, we do take orders over the phone. Please call us on +44 (0)20 8333 5300 and one of our sales team will be more than happy to assist you.

Your order will be delivered via post or courier depending on the size.

If you would like to collect your order, please call us on +44 (0)20 8333 5300 and we can arrange collection.

Each product has a different minimum order quantity. Please check the individual product page for clarification.

We will accept the return of standard, unused items. Printed or bespoke bag designs cannot be returned unless faulty. Please see our Terms and Conditions page for more information.

If this happens, provided you were logged in at the time, your items will still be in your shopping basket when you return to the site. If you have any problems with an order please contact us.

We accept payment by Paypal, Visa, Mastercard and Amex. For those mobile users, we also accept Google Pay and Apple Pay.

Speak to us and we will be able to assist you further on the requirements for opening a credit account with us. Please call us on +44 (0)20 8333 5300.

You will automatically be issued with an invoice when you have placed an order that includes VAT.

You will automatically be issued with an invoice when you have placed an order that includes VAT.

All transactions go through Shopify or PayPal, companies that is trusted by millions of organisations worldwide for online purchasing. Versapak does do not hold any of your card information, your payment is processed through Shopify Payments or Paypal's online system which is encrypted and secure.

If you have ordered a stock item, your order will be with you in 1-3 days. For items that are not held in stock, or that are a customised design, the delivery time will be approximately 4-6 weeks. This can fluctuate depending on our workload. For more information please see the individual product page or contact us and we can give you a more accurate timescale.

Please see our Delivery page for more information.

Yes, we can deliver anywhere in the world. Please see our Delivery & Returns page for more information.

If you have any technical difficulties, please email marketing@versapak.co.uk with details of the issue and a member of the team will investigate and get back to you.